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Delivering digital health and well-being at scale: lessons learned during the implementation of the dallas program in the United Kingdom

Lookup NU author(s): Dr Tracy Finch

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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License (CC BY-NC 4.0).

Abstract

Objective To identify implementation lessons from the United Kingdom Delivering Assisted Living Lifestyles at Scale (dallas) program-a large-scale, national technology program that aims to deliver a broad range of digital services and products to the public to promote health and wellbeing.Materials and Methods Prospective, longitudinal qualitative research study investigating implementation processes. Qualitative data collected includes semi-structured e-Health Implementation Toolkit-led interviews at baseline/mid-point (n = 38), quarterly evaluation, quarterly technical and barrier and solutions reports, observational logs, quarterly evaluation alignment interviews with project leads, observational data collected during meetings, and ethnographic data from dallas events (n>200 distinct pieces of qualitative data). Data analysis was guided by Normalization Process Theory, a sociological theory that aids conceptualization of implementation issues in complex healthcare settings.Results Five key challenges were identified: 1) The challenge of establishing and maintaining large heterogeneous, multi-agency partnerships to deliver new models of healthcare; 2) The need for resilience in the face of barriers and set-backs including the backdrop of continually changing external environments; 3) The inherent tension between embracing innovative co-design and achieving delivery at pace and at scale; 4) The effects of branding and marketing issues in consumer healthcare settings; and 5) The challenge of interoperability and information governance, when commercial proprietary models are dominant.Conclusions The magnitude and ambition of the dallas program provides a unique opportunity to investigate the macro level implementation challenges faced when designing and delivering digital health and wellness services at scale. Flexibility, adaptability, and resilience are key implementation facilitators when shifting to new digitally enabled models of care.

Publication metadata

Author(s): Devlin AM, McGee-Lennon M, O'Donnell CA, Bouamrane MM, Agbakoba R, O'Connor S, Grieve E, Finch T, Wyke S, Watson N, Browne S, Mair FS, Dallas Evaluation Team

Publication type: Article

Publication status: Published

Journal: American Medical Informatics Association. Journal

Year: 2016

Volume: 23

Issue: 1

Pages: 48-59

Print publication date: 01/01/2016

Online publication date: 08/08/2015

Acceptance date: 05/06/2015

Date deposited: 15/06/2016

ISSN (print): 1067-5027

ISSN (electronic): 1527-974X

Publisher: Oxford University Press

URL: http://dx.doi.org/10.1093/jamia/ocv097

DOI: 10.1093/jamia/ocv097

PubMed id: 26254480

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