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Digital screens in community pharmacy for public health messaging; a mixed-methods study

Lookup NU author(s): Dr Matthew CooperORCiD, Professor Hamde Nazar

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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License (CC BY-NC 4.0).


Abstract

Objectives: An independent evaluation was undertaken to investigate the perceived impact of installing digital screens in a group of communitypharmacies as an approach to provide public health messaging.Methods: Community pharmacy staff were interviewed prior to screen installation to investigate experience and perceptions of con-ventional public health campaigns using written materials. Staff were interviewed after the digital screen installation to investigate theiropinions of the installation and its impact on public health delivery in the pharmacy. Patients and public representatives were recruited tovisit the pharmacies and asked to complete a survey about what they observed and thought about the public health messaging. Interviewswere transcribed verbatim and thematically analysed. Surveys consisted of open, closed, and rating questions. The results of which weredescriptively analysed.Key findings: Community pharmacy staff found paper-based campaigns work-intensive and created paper wastage. The digital screen installa-tion was received positively by pharmacy staff and patient, and public representatives found them eye-catching and engaging. Staff were unableto report any conversations with members of the public triggered by the screens, but the patient and public volunteers were able to recall someof the health messages.Conclusions: Digital messaging is common practice and digital screens are already in use in areas where patients and the public have con-ventionally been in attendance, e.g. GP surgeries. Digital screens in community pharmacy for public health messaging could be considered aninevitable progression for public health messaging given concerns about wastage and up-to-date information. The impact, however, on triggeringhealthier choices and lifestyles requires further investigation.


Publication metadata

Author(s): Ashcroft N, Cooper M, Nazar H

Publication type: Article

Publication status: Published

Journal: International Journal of Pharmacy Practice

Year: 2024

Pages: epub ahead of print

Online publication date: 25/07/2024

Acceptance date: 16/07/2024

Date deposited: 29/07/2024

ISSN (print): 2042-7174

ISSN (electronic): 0961-7671

Publisher: Oxford University Press

URL: https://doi.org/10.1093/ijpp/riae038

DOI: 10.1093/ijpp/riae038

Data Access Statement: Data will be kept for 2 years from the commencement of the study (September 2023) as per the ethical approval, after which they will be destroyed and unavailable. Transcripts from interviews and survey data are available upon reasonable request.


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Funding

Funder referenceFunder name
Northeast and North Cumbria Academic Health Sciences Network

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