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Lookup NU author(s): Professor Rob WilsonORCiD, Dr Susan Baines, Professor Mike Martin, Dr Paul RichterORCiD, Professor Ian McLoughlin, Dr Gregory Maniatopoulos
This is the authors' accepted manuscript of an article that has been published in its final definitive form by Wiley-Blackwell Publishing Ltd., 2017.
For re-use rights please refer to the publisher's terms and conditions.
Telecare’ refers to the use of ICTs to facilitate health and social care delivery to individuals in their own homes. This article explores the phenomenon by foregrounding its interconnections with work activities, paid and unpaid. It draws on research as part of the design and deployment of a set of telecare innovations for vulnerable, older people in an Italian municipality. This telecare project was conceived at the outset in terms of formal inter-relationships between functions and components of technical systems. Technical setbacks, however, were resolved only by enrolling the active support of groups and individuals (including civil society organisations and older people). By situating a telecare intervention conceptually within the 'total social organisation of labour' (TSOL), we offer analysis that contributes to making visible how a socio-technical infrastructural approach to telecare environments offers a way to improve our understanding of how formal and informal care interact.
Author(s): Wilson R, Baines S, Martin M, Richter P, McLoughlin I, Maniatopoulos G
Publication type: Article
Publication status: Published
Journal: New Technology Work and Employment
Year: 2017
Volume: 32
Issue: 3
Pages: 268-282
Online publication date: 23/11/2017
Acceptance date: 29/10/2017
Date deposited: 29/10/2017
ISSN (print): 0268-1072
ISSN (electronic): 1468-005X
Publisher: Wiley-Blackwell Publishing Ltd.
URL: https://doi.org/10.1111/ntwe.12101
DOI: 10.1111/ntwe.12101
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